Making remote work seamless with cloud-based PBX for a legal firm

Problem

A legal firm needed its lawyers to pick up office calls wherever they worked — at home, in court, on the move — without clients noticing any difference. The existing setup tied the phone system to office walls: remote staff missed calls, and there was no record of client conversations for oversight.

Solution

• Technopeak implemented a cloud-based 3CX PBX connected to the office VoIP gateway through a secure VPN tunnel
• Digital IVR and call-flow management route each call to the right person, wherever they are
• Call recording and reporting were set up, with secure backup of communication records
• Staff got softphone access on laptops and mobiles, so the office number works from any location

Result

• Employees securely use the office phone system from anywhere, and clients keep calling the same numbers
• Calls are recorded and reported, giving partners better oversight of client communication
• Business continuity is assured: the phone system no longer depends on anyone being in the office